» How to make an Appeal

An applicant or accredited body may formally request UKAS reconsider any adverse decision UKAS has made related to its desired accreditation status, by submitting an appeal in writing to the Business Development Director (or nominated person) within one month of the date of written notification of the decision in question.

Adverse decisions include:

  • Refusal to accept an application
  • Refusal to proceed with an assessment
  • Corrective action requests
  • Changes to accredited scope
  • Decisions to deny, suspend or withdraw accreditation and,
  • Any other action that impedes the attainment of accreditation

Any decision which is the subject of an appeal will remain in force until such time as a change is agreed at the end of Stage 1 or Stage 2 of the process. 

The UKAS Appeals Process

The UKAS process for managing an appeal is a two-stage process as follows.

Stage 1

UKAS will acknowledge the appeal within two working/business days of receipt.

UKAS will appoint a senior manager within UKAS, who has not been directly involved in the assessment or decision-making process for the appellant organisation, and who is familiar with the relevant UKAS requirements and processes, to investigate the appeal.

The investigation will be completed and the appellant informed in writing of the decision within 12 working days of acknowledgement of receipt.

If the appeal is upheld, UKAS will take appropriate corrective action to change the decision and address any issues.

Stage 2

The appellant or UKAS may request that an Appeal Review Panel (ARP) is appointed to further consider the appeal. The request must be received in writing within 3 months of the notification of the outcome of the stage 1 process, after which the appeal will be closed.

The ARP will consist of a Chairman and two members nominated by the Chairman of UKAS and drawn from the Members of UKAS and/or the Policy Advisory Council. The Department for Business Innovation and Skills (BIS) has a right to one of the three nominations for the ARP.  'The ARP members shall have no commercial interest in the appeal being considered and shall not have been personally involved in any matters relating to the appeal.

The appellant may object once to the membership of the ARP, after which the Chairman of UKAS will select a replacement member(s).

If the ARP determines it necessary, a hearing will be held at which both the appellant and UKAS will present their case. Experts and witnesses may also be called to attend the hearing. Any supporting documentation from the appellant must be submitted to the Chairman of the ARP at least 5 working days ahead of the hearing.

The ARP will consider the evidence and make a recommendation to the Chief Executive of UKAS, within one month of the constitution of the ARP.

The Chief Executive of UKAS will make the final decision and inform the appellant in writing of the outcome of the appeal, within 3 working/business days of receipt of the recommendation from the ARP and appropriate action will be taken. A copy of the Conclusions and Recommendations of the Appeal Review Panel will be provided to the appellant.  

The appellant may withdraw the appeal at any time during the process. If for any reason an appeal is withdrawn, UKAS will not accept a future appeal on the same grounds.